Apprenticeships
Operations Manager
Level 5
Managing teams and projects in line with a private, public, or voluntary organisation's operational or departmental strategy.
Qualification
Operations Manager
Qualification Level
Level 5
End Point Assessment Centre
DSW
Instruction Language
English
Qualification Duration
24 months (this does not include EPA period)
Included in
Our Green Skills Pathway
Employer Funding & Incentives
Funding
As of the 18th March 2024 the government announced significant changes to apprenticeship funding, aimed at supporting small and medium-sized enterprises (SMEs) in their hiring of young apprentices. Prime Minister Rishi Sunak unveiled plans to eliminate SME co-investment payments for apprentices under the age of 22, alongside increasing the transfer limit of apprenticeship levy funds from 25% to 50%.
Incentives
Employers could get £1,000 each for taking on an apprentice who is either:
- aged 16 to 18 years old, or
- aged 19 to 25 years old and has an education, health and care (EHCP) plan or has been in the care of their local authority
What you can use the payment for
The payment is different to apprenticeship levy funds, so you can spend it on anything to support your organisation’s costs. For example, on uniforms, your apprentice’s travel or their salary. You do not have to pay it back.
Included in the Green Skills Pathway…
As part of our commitment to the environment, we are proud to offer an exciting opportunity for our apprentices. With every apprenticeship, learners will receive full funding to study our level 2 sustainability and environmental awareness short course, completely free of charge! Discover more about this fantastic course by clicking here.
To read the full Apprenticeship Standard: Click here
Who is this course suitable for?
Operations managers will provide clear, and inclusive leadership and direction relating to their area of responsibility within an organisation. Typically, this involves setting, managing, and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation. In a smaller organisation they are also likely to contribute to the execution and achievement of the strategic objectives.
Job titles
- Area Manager
- Department Manager
- General Manager
- Operations Manager
- Regional Manager
- Specialist Manager
Occupation duties :
- Provide leadership and people management.
- Keep up to date with IT and digital interventions such as Artificial Intelligence (AI) and software that can be used in their sector.
- Analyse, interpret and cascade data to enable tracking, trend analysis and metric reporting to enable decision making for managing objectives and targets.
- Manage and influence activities and projects within budget and resources to deliver change and continuous improvement.
- Collaborate with and manage stakeholder relationships.
- Lead the creation and implementation of their resource plans considering future organisation needs and impact on change requirements.
- Interpret and comply with relevant legislation and regulation and the impact on their organisation.
- Lead and manage the team to ensure the application of equity, diversity, and inclusion principles.
- Lead the team and individual training needs and support continuous professional development.
- Communicate complex information to build understanding and drive team and organisational performance.
- Manage activities which drive the organisation’s sustainability goals.
- Build and manage internal relationships and collaborate with colleagues to enable cross-team working.
- Lead and respond to risk management, assessing the opportunities which could affect individual and team performance, and finding solutions that meet their needs.
- Develop and implement their operational plan that aligns with the strategic direction of the organisation.
Behaviours
These are the personal attributes and behaviours expected of all Operations Managers carrying out their roles
-
Acts professionally, ethically and with integrity.
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Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect.
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Takes accountability and ownership of their own and the team’s tasks and workload.
-
Seeks learning opportunities and continuous professional development for self and the wider team.
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Works flexibly and adapts to circumstances.
-
Works collaboratively with others across the organisation and stakeholders.
Course Costs
This course is funded by the UK Government. The value of this training is:
£9,000.00
Employer 5% contribution
£450
End Point Assessment Cost (Paid by Kiwi)
£TBC
96
Students saved up to 50% on their fees
96 Students saved up to 50% on their fees
Course content
OCCUPATIONAL BRIEF OF STANDARD
KNOWLEDGE
- Presentation skills and methods.
- Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation.
- Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders.
- Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning.
- IT and software tools used to support the current and future needs of the organisation, including advances in technology.
- Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making.
- Financial management techniques and implications of decisions for budgets.
- How to identify and manage organisational improvement opportunities.
- Project management tools and techniques.
- Methods used to identify, manage and prioritise stakeholder relationships.
- The current and future needs of the sector and the impact on their organisation.
- Problem solving and decision-making techniques.
- Influencing and negotiation models and techniques.
- Conflict resolution and mediation processes.
- Communication techniques and approaches.
- Ethics and values-based leadership theories and principles, for example employee wellbeing.
- Change management concepts and methods for implementing change within the organisation.
- Leadership and management tools and techniques.
- The sector in which the organisation operates and its impact on their role.
- The continuous development requirements and learning needs of their team.
- Business continuity principles, including risk assessment, contingency planning and disaster recovery.
- Organisational policies and procedures, for example health and safety.
- Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability.
- Coaching and mentoring techniques.
- The strategic direction of the organisation and the impact on operational plans.
SKILLS
- Presentation skills and methods.Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation.
- Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders.
- Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning.
- IT and software tools used to support the current and future needs of the organisation, including advances in technology.
- Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making.
- Financial management techniques and implications of decisions for budgets.
- How to identify and manage organisational improvement opportunities.
- Project management tools and techniques.
- Methods used to identify, manage and prioritise stakeholder relationships.
- The current and future needs of the sector and the impact on their organisation.
- Problem solving and decision-making techniques.
- Influencing and negotiation models and techniques.
- Conflict resolution and mediation processes.
- Communication techniques and approaches.
- Ethics and values-based leadership theories and principles, for example employee wellbeing.
- Change management concepts and methods for implementing change within the organisation.
- Leadership and management tools and techniques.
- The sector in which the organisation operates and its impact on their role.
- The continuous development requirements and learning needs of their team.
- Business continuity principles, including risk assessment, contingency planning and disaster recovery.
- Organisational policies and procedures, for example health and safety.
- Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability.
- Coaching and mentoring techniques.
- The strategic direction of the organisation and the impact on operational plans.
TESTIMONIALS
Kiwi Education is an fantastic training provider who really does put it’s students at the heart of their delivery. Our staff have felt supported throughout their apprenticeship
– False Flag Tattoo
Area: Professional Accounting Taxation Technician AAT Apprenticeship
TESTIMONIALS
Our staff enrolled on courses have not only improved within their roles but with the support from Kiwi Education they have excelled and progressed from one level to a higher level. We are thrilled with the service from Kiwi Education.
– Costa Coffee
Area: Team Leader Supervisor Apprenticeship
Enrol and pay now
This course is funded by the UK Government. The value of this training is:
£9,000.00
Employer 5% contribution
£450
End Point Assessment Cost (Paid by Kiwi)
£TBC
Any Questions
Contact us today
We would love to hear from you. Please leave your details here and we shall be in touch within two working days of your enquiry.