What happens when companies invest in their people

Evidence from learners and practical insights for employers

Organisations are facing increasing pressure to maintain productivity, retain talent, and close skills gaps. Hiring alone can’t solve these challenges. Upskilling your existing workforce is a practical and strategic solution, one that delivers measurable results for both employees and the business.

At Kiwi Education, our apprenticeship programmes demonstrate how targeted development initiatives help employees grow in capability, confidence, and contribution. Here’s what we’ve learned from our learners and why it matters to decision-makers like you.

Upskilling improves performance and productivity

Employees who undertake structured apprenticeships develop skills that go beyond qualifications. Learners consistently report improvements in workplace behaviour: clearer communication, more efficient task management, stronger problem-solving, and greater initiative.

“ My Apprenticeship has enabled me to assess my own strengths and weaknesses and to implement lots of theories and learning in my day-to-day role for the betterment of my team and the wider business.” –  Chris Palmer (CNS DP World)

For employers, these shifts translate into tangible benefits: higher productivity, more reliable output, and teams that can respond to challenges with agility.

Support and structure drive real results

A recurring theme in learner feedback is the value of structured learning combined with personalised support. The guidance provided by trainers ensures employees can apply new skills in the workplace rather than simply completing coursework.

“The most valuable part of my course was the 1-2-1 approach with my tutor Charlotte. She was absolutely brilliant.”– Chris Palmer (CNS DP World)

This is where apprenticeship programmes outperform traditional training: they integrate learning into daily work, creating immediate, practical outcomes for the organisation.

Upskilling builds retention and engagement

Investing in employees signals that their development is valued, which in turn drives engagement and loyalty. Learners often discover strengths and capabilities they hadn’t recognised, leading to higher confidence and motivation in their roles.

“I am a better manager and have been able to develop the skills needed to take my management to the next level. My confidence has also increased.”

From an employer’s perspective, engaged, skilled employees are less likely to leave, reducing turnover costs and maintaining continuity within teams.

Team and orgainisational benefits extend beyond individual learners

When individuals grow, the impact spreads across teams. Employees report improved collaboration, better communication, and a stronger ability to work effectively under pressure. These improvements enhance overall team performance and support a culture of continuous learning.

“It’s helping me manage my small team better already and also showing me the importance of things I was already doing and showing me ways to enhance those skills. It’s also giving me insights into how other businesses work. ”– Faye Phillips (In Focus Education & Development CIO)

Decision-makers can therefore see apprenticeships not just as a learning opportunity, but as a way to strengthen team cohesion and organisational capability.

Upskilling provides strategic ROI for business

Employers who invest in apprenticeships see multiple returns:

• Higher employee retention and engagement
• Improved operational efficiency
• A stronger internal talent pipeline
• Employees are prepared to step into new responsibilities
• Positive impact on company culture

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The takeaway for employers

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When organisations invest in apprenticeships, they not only develop skills, but also enhance engagement, retention, and team performance. The result is a workforce ready to meet current challenges and future opportunities.

“Please keep offering these courses to employees as it is great for personal development.” -Sam Edwards (Shurgard Self Storage)

Invest in your people today, and your business will see the returns tomorrow. Apprenticeships are a clear, measurable way to do that.