Help and Support Hub


Homelessness Support

The definition of homelessness means not having a home. It includes rough sleeping but can also include those in accommodation which is unsuitable for their needs. You count as homeless if you are:


  • Staying with friends or family
  • Staying in a hostel, night shelter or B&B
  • Squatting (because you have no legal right to stay)
  • At risk of violence or abuse in your home
  • Living in poor conditions that affect your health
  • Living apart from your family because you don’t have a place to live together


What Kiwi do


  • We have a solid relationship with our apprentices’ trainers and encourage them to communicate with us on a frequent basis and express their concerns if they believe a learner is facing difficulties or is at risk of being homeless
  • We develop positive relationships with our apprentices’ parents and carers, and we encourage them to express any concerns about homelessness
  • We review our learners’ welfare regularly via telephone welfare reviews and/or Trainer led reviews

What you will do


  • I will recognise if I’m at risk of becoming homeless and will contact someone for support
  • I am aware that I can raise my concerns with the Kiwi Safeguarding Officer if I have any issues
  • If my housing condition is causing my physical or mental health to suffer, I will speak with someone to get support

How to get support

If you are worried or have any concerns, please contact our Kiwi Safeguarding team using the numbers below or reach out to us using the contact us button. 


Contact us here

Other Useful Resources


Refuge help women and children who are victims of domestic violence. Refuge operate the 24-hour National Domestic Violence Helpline.


  • TELEPHONE: 0808 2000 247
click here for support

Runaway helpline

Runaway Helpline is here if you are thinking about running away, if you have already run away, or if you have been away and come back. You can also contact us if you are worried that someone else is going to run away or if they are being treated badly or abused.


  • TELEPHONE: 116 000
click here for support

The Mix

A large resource for people under the age of 25, including everything from bereavement to exam stress, emotional abuse, mental health, and homelessness. It is a private service with a 24-hour hotline.


  • Telephone: 0808 808 4994
click here for support