Andrew Steel,

IT, Website & Marketing Manager

28th July 2021

One of our fantastic learners has recently completed his Level 2 Customer Service Practitioner course with us. ? Well done Robert for your Distinction.


“I was a customer service assistant at ‘lock n store’ when the manager left, I went to apply for the role but was told I did not have the right qualifications, so I did not fit the criteria for the promotion role. My employer then gave me the information for the team leader/supervisor course, due to the course and provider being found for me it made it easier for me to just get involved.


The qualification helped refine my skills for emails although it was hard work and took 15 months; I enjoyed learning and improved my skills and knowledge in the sales department. Since qualifying I have passed Green on 3 mystery shoppers, which I would not have been able to complete before. I am happy I have finally gained the qualification and is a great aspect of my CV. I would rate Kiwi a 9/10, would have been a 10 but due to the change of trainer.”


This could be you! ✅ For more information on our apprenticeships or Traineeships & to sign up, give us a call on 02380 170380 ?


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