Apprenticeships

Team Leader & Supervisor 
Level 3 Standard

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment as a Team Leader/Supervisor.

Qualification

Team Leader & Supervisor

Qualification Level

Level 3

End Point Assessment Centre

iCQ

Instruction Language

English

Qualification Duration

12 months

Employer Incentives

You will be able to apply for a payment of £3,000 for apprentices with an employment start date from 1 October 2021 to 31 January 2022 once applications open in January 2022.

 

What you can use the payment for
The payment is different to apprenticeship levy funds, so you can spend it on anything to support your organisation’s costs. For example, on uniforms, your apprentice’s travel or their salary. You do not have to pay it back.

To read the full Apprenticeship Standard: Click here

 

Who is this course suitable for?

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.

Role Profile (what the successful candidate should be able to do at the end of the Apprenticeship)

 

Team Leaders/ Supervisors need to have the right values, behaviours, developed competences and skills to manage and lead their team successfully in their business sector. They are key roles within a workforce that enable the team to perform and achieve their goals and targets. Team leader/Supervisors motivate, inspire and develop the members of their business through mentoring and coaching.

They will be able to communicate to their team effectively using a variety of methods and provide constructive feedback as well as chair business meetings.
They will have the skills to be able to build relationships with their team and with business stakeholders. They will know how to use emotional intelligence to facilitate how they work with the team. Their understanding of conflict management will be established and they will have the ability facilitate cross team working to support delivery of organisational objectives.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally

These are the personal attributes and behaviours expected of all Team Leaders & Supervisors carrying out their roles

 

  • Takes responsibility
    Demonstrates the drive to achieve in all aspects of work showing resilience and accountability. Shows determination when managing difficult situations.
  • Inclusive
    Open, approachable, authentic, and able to build trust with others.  Seeks views of others.
  • Agile
    Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.
  • Professionalism
    Sets an example, and is fair, consistent and impartial.  Open and honest. Operates within organisational values

Course Costs

Maximum Funding

£4,500.00

Non Levy Employer 5% contribution or Employer 5% contribution

£225.00

End Point Assessment Cost (Paid by Kiwi)

£650.00

Enquire

96 Students saved up to 50% on their fees

OCCUPATIONAL BRIEF OF STANDARD

KNOWLEDGE

 

  • Leading People
    Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.
  • Managing People
    Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.
  • Building Relationships
    Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.
  • Communication
    Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
  • Operational Management
    Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.
  • Project Management
    Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.
  • Finance
    Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.
  • Awareness of Self
    Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.
  • Management of Self
    Understand time management techniques and tools, and how to prioritise activities and approaches to planning.
  • Decision Making
    Understand problem solving and decision making techniques, and how to analyse data to support decision making.

Skills

 

  • Leading People
    Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.
  • Managing People
    Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.
  • Building Relationships
    Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.
  • Communication
    Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.
  • Operational Management
    Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions.  Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.
  • Project Management
    Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.  Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.
  • Finance
    Applying organisational governance and compliance requirements to ensure effective budget controls.
  • Awareness of Self
    Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.
  • Management of Self
    Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.
  • Decision Making
    Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

TESTIMONIALS

 

Kiwi Education is an fantastic training provider who really does put it’s students at the heart of their delivery. Our staff have felt supported throughout their apprenticeship

– False Flag Tattoo

 

Area: Professional Accounting Taxation Technician AAT Apprenticeship

TESTIMONIALS

 

Our staff enrolled on courses have not only improved within their roles but with the support from Kiwi Education they have excelled and progressed from one level to a higher level. We are thrilled with the service from Kiwi Education. 

– Costa Coffee

Area: Team Leader Supervisor Apprenticeship

Enrol and pay now

Maximum Funding

£4,500.00

Non Levy Employer 5% contribution or Employer 5% contribution

£225.00

End Point Assessment Cost (Paid by Kiwi)

£650.00

Total£4,500.00

Enquire

Any Questions

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