KNOWLEDGE

• Operational Management
  Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
• Project Management
  Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
• Finance
  Understand business finance: how to manage budgets, and financial forecasting.
• Leading People
  Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
• Managing People
  Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
• Building Relationships
  Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
• Communication
  Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
  
• Self -Awareness
  Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.
• Management of Self
  Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
• Decision Making
  Understand problem solving and decision making techniques, including data analysis. Understand organisational values and ethics and their impact on decision making.