Apprenticeships
Learning and Skills Mentor
Level 4
Customer-focused service skills development.
Qualification
Learning and Skills Mentor
Qualification Level
Level 4
End Point Assessment Centre
DSW
Instruction Language
English
Qualification Duration
12 months (this does not include EPA period)
Included in
Our Green Skills Pathway
Employer Funding & Incentives
Funding
As of the 18th March 2024 the government announced significant changes to apprenticeship funding, aimed at supporting small and medium-sized enterprises (SMEs) in their hiring of young apprentices. Prime Minister Rishi Sunak unveiled plans to eliminate SME co-investment payments for apprentices under the age of 22, alongside increasing the transfer limit of apprenticeship levy funds from 25% to 50%.
Incentives
Employers could get £1,000 each for taking on an apprentice who is either:
- aged 16 to 18 years old, or
- aged 19 to 25 years old and has an education, health and care (EHCP) plan or has been in the care of their local authority
What you can use the payment for
The payment is different to apprenticeship levy funds, so you can spend it on anything to support your organisation’s costs. For example, on uniforms, your apprentice’s travel or their salary. You do not have to pay it back.
Included in the Green Skills Pathway…
As part of our commitment to the environment, we are proud to offer an exciting opportunity for our apprentices. With every apprenticeship, learners will receive full funding to study our level 2 sustainability and environmental awareness short course, completely free of charge! Discover more about this fantastic course by clicking here.
To read the full Apprenticeship Standard: Click here
Who is this course suitable for?
The learning and skills mentor will be responsible for the mentor relationship with the mentee working within ethical and legal frameworks and organisational boundaries to support the progression of the mentee. They may work with a wide range of stakeholders to support the progression of the mentee and ensure best practice is developed and maintained. The mentor may be responsible for completing their own work to specification, with minimal supervision, ensuring they meet set deadlines.
Job titles
- Customer Service Team Leader
- Customer Support Specialist
- Client Services Manager
Roles & Responsibilities may include:
The purpose of the learning and skills mentor occupation is to support individuals and groups with their learning and development towards agreed goals. They will do this by working within ethical and legal frameworks to ensure a high standard of mentoring practice. They will work collaboratively with stakeholders to inclusively meet the individual needs of the mentee. They will be committed to their own professional development and reflective practice as a mentor and within their sector.They will typically work in an environment in their organisation where they are the knowledgeable other. They will work in a variety of locations and environments where mentoring activity may be undertaken face to face or remotely.
In their daily work, an employee in this occupation may interact with other professionals at any level of seniority in the organisation and the sector, such as: supervisors, managers, trainees, other experienced practitioners and where necessary, internal/external professionals to support meeting the individual mentee needs.
Behaviours
-
Demonstrate and promote sustainable practices with mentee
-
Work to ethical and legal standards within professional boundaries
-
Be resilient and adaptable when dealing with challenge and change, maintaining focus and self-control
-
Demonstrate and encourage mutual respect, displaying a deep understanding of equality and diversity, with and between learners, colleagues and appropriate agencies
-
Committed to improving their own professional practice in relation to mentoring
Course Costs
This course is funded by the UK Government. The value of this training is:
£5,000.00
Employer 5% contribution
£250
End Point Assessment Cost (Paid by Kiwi)
£TBC
96
Students saved up to 50% on their fees
96 Students saved up to 50% on their fees
Course content
OCCUPATIONAL BRIEF OF STANDARD
KNOWLEDGE
- The roles and responsibilities of a mentor, understanding the organisational and professional boundaries, legal and ethical requirements, including safeguarding
- How to establish and manage a mentoring contract
- How to plan for mentoring sessions and review and revise action plans
- Mentoring theory and models, including maintaining good practice and protocols within the mentoring relationship
- Organisational and legal requirements for recording, storing and sharing personal information
- Strategies to assess starting points of the mentee, including potential barriers to development
- Methods of communication to maintain the mentoring relationship and review progress towards agreed outcomes
- Questioning and listening techniques
- Methods for providing feedback to inform progression
- The impact of their own values, beliefs and behaviours on mentoring practice
- How to provide accurate and relevant vocational/pastoral advice and guidance to meet mentee needs, including points of referral to other professional services
- Theories and models of evaluation and reflection
- Approaches to sustainable mentoring practice
- Opportunities for continuing professional development
- The role of supervision in supporting the mentor
- Evidence-based practice informed by own research
SKILLS
- Conduct sustainable mentoring practice within organisational and professional boundaries, and legal and ethical requirements, including safeguarding
- Establish and maintain mentoring contracts with mentees and where relevant, other stakeholders
- Conduct mentoring sessions according to agreed plans
- Implement established mentoring tools and techniques to help the mentee work towards agreed outcomes
- Maintain records of mentoring practice, complying with quality, confidentiality and data protection requirements
- Establish and use assessed starting points to establish agreed outcomes of the mentoring process
- Assess and review progress and achievement of agreed outcomes and revise action plans as appropriate
- Maintain mentoring relationship through a non-judgemental and objective approach
- Use questioning techniques to encourage reflection and progression
- Provide feedback to the mentee to inform progression
- Inform, advise and guide the mentee to support development toward agreed outcomes
- Apply theories and models of evaluation and reflection to support mentee development
- Monitor and reflect on own mentoring practice, including feedback from supervision, to develop self
- Apply evidence based mentoring practice informed by own research
TESTIMONIALS
Kiwi Education is an fantastic training provider who really does put it’s students at the heart of their delivery. Our staff have felt supported throughout their apprenticeship
– False Flag Tattoo
Area: Professional Accounting Taxation Technician AAT Apprenticeship
TESTIMONIALS
Our staff enrolled on courses have not only improved within their roles but with the support from Kiwi Education they have excelled and progressed from one level to a higher level. We are thrilled with the service from Kiwi Education.
– Costa Coffee
Area: Team Leader Supervisor Apprenticeship
Enrol and pay now
This course is funded by the UK Government. The value of this training is:
£5,000.00
Employer 5% contribution
£250
End Point Assessment Cost (Paid by Kiwi)
£TBC
Any Questions
Contact us today
We would love to hear from you. Please leave your details here and we shall be in touch within two working days of your enquiry.