Retailer

Apprenticeships

Level 2

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Help & Support

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment in Customer Service

Qualification

Retailer

Qualification Level

Level 2

End Point Assessment Centre

TBC

Instruction Language

English

Qualification Duration

14 months (this does not include EPA period)

Employer Funding & Incentives

Funding

As of the 18th March 2024 the government announced significant changes to apprenticeship funding, aimed at supporting small and medium-sized enterprises (SMEs) in their hiring of young apprentices. Prime Minister Rishi Sunak unveiled plans to eliminate SME co-investment payments for apprentices under the age of 22, alongside increasing the transfer limit of apprenticeship levy funds from 25% to 50%.

read the full article

Incentives

Employers could get £1,000 each for taking on an apprentice who is either:

aged 16 to 18 years old, or
aged 19 to 25 years old and has an education, health and care (EHCP) plan or has been in the care of their local authority

What you can use the payment for
The payment is different to apprenticeship levy funds, so you can spend it on anything to support your organisation’s costs. For example, on uniforms, your apprentice’s travel or their salary. You do not have to pay it back.

Included in the Green Skills Pathway…

As part of our commitment to the environment, we are proud to offer an exciting opportunity for our apprentices. With every apprenticeship, learners will receive full funding to study our level 2 sustainability and environmental awareness short course, completely free of charge! Discover more about this fantastic course by clicking here.

Who is this course suitable for?

Retailers advise on and sell products and services in a customer-centric environment, from processing sales to maintaining stock and resolving enquiries. Suited to those working in retail outlets of any size, from independent shops to larger multi-site businesses.

These are the personal attributes and behaviours expected of all Retailers carrying out their roles.

B1: Acts in a professional manner with integrity and confidentiality.

B2: Acts as an ambassador for their business and brand.

B3: Seeks learning opportunities and continuous development.

B4: Has accountability and ownership of their tasks and workload.

B5: Works flexibly and adapts to circumstances.

B6: Acts in an open and approachable manner to build and maintain inclusive relationships with others.

Course Costs

Maximum Funding

£5,000.00

Non Levy Employer 5% contribution or Employer 5% contribution

£250.00

End Point Assessment Cost (Paid by Kiwi)

£TBC

Enquire Help & Support

of learners say this course helped them to succeed in their Accountancy careers and developed their understanding and confidence in this area.

96 of learners say this course helped them to succeed in their Accountancy careers and developed their understanding and confidence in this area.

Course content

OCCUPATIONAL BRIEF OF STANDARD

KNOWLEDGE

K1: The customer profile of the business and customers’ purchasing habits.

K2: The business aims and objectives and how their work contributes to them.

K3: The principles of running a retail business to support the overall financial performance for example by aiming to exceed targeted sales and reduce wastage and returns.

K4: The make up of the local community and the requirements of customers within it.

K5: The business approach to sustainability and its carbon footprint such as approaches to product sourcing, waste reduction and recycling.

K6: Methods for communicating with customers, to support and increase sales, and encourage customer loyalty.

K7: The brands, products and services provided by the business including knowledge of the technical specification of a product and aftercare service.

K8: The importance of brand and business reputation and what can affect it.

K9: The use of visual and/or digital merchandising skills including the use of “hot spots” and the relationship this has with sales and use of space.

K10: How to maintain stock levels and the conditions they must be stored in to meet customer demand, sales opportunities, marketing activities and seasonal variations.

K11: How to operate IT and digital systems, and applications.

K12: How to support and influence the team and how all colleagues and teams work together to meet business objectives.

K13: Relevant regulatory and legislative requirements which impact on the retail sector such as the sale of bladed items, high fats, salt and sugar, safety requirements, and age restricted sales.

K14: Principles of equality, diversity and inclusion and the impact on the customer experience and business.

K15: The support requirements and/or coaching needs of their team.

K16: The business’s policy for exchange and refunds of products for in-store and/or on-line purchases.

SKILLS

S1: Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.

S2: Serve customers in line with brand standards, legislation, business procedures and the values of the business.

S3: Provide a retail service that balances the customers’ needs with additional linked products and services.

S4: Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.

S5: Promote seasonal or local offers through in-store or online promotions.

S6: Identify situations that may damage business reputation in line with company policy and escalate as required.

S7: Maintain good merchandising to meet the needs of the business whilst ensuring safety.

S8: Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.

S9: Use technology and applications to support sales and service ensuring that maintenance issues are reported.

S10: Support team and colleague development through buddying and/or coaching.

S11: Comply with regulations and legislation relevant to their role and business.

S12: Contribute to continuous improvement activities which focus on improving sustainability within the business.

S13: Handle complaints within remit or escalate as appropriate.

S14: Support sales across a range of promotional events throughout the calendar year.

TESTIMONIALS

Kiwi Education is an fantastic training provider who really does put it’s students at the heart of their delivery. Our staff have felt supported throughout their apprenticeship

– False Flag Tattoo

Area: Professional Accounting Taxation Technician AAT Apprenticeship

TESTIMONIALS

Our staff enrolled on courses have not only improved within their roles but with the support from Kiwi Education they have excelled and progressed from one level to a higher level. We are thrilled with the service from Kiwi Education.

– Costa Coffee

Area: Team Leader Supervisor Apprenticeship

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