SKILLS

• Contribute to and monitor operational procedures, working practices and team performance.
• Make recommendations for business improvements.
• Operate within budget and control resources effectively.
• Minimise wastage and manage costs.
• Supervise the delivery of quality service.
• Monitor the team to ensure processes and procedures are followed.
• Identify concerns, establish causes and intervene to minimise disruption and risk.
• Use available technology effectively.
• Plan, resource and organise the team to meet customer demand.
• Contribute to the team review process while considering individual needs.
• Set realistic but challenging objectives with the team.
• Demonstrate effective communication methods.
• Correct poor communication within the team.
• Support team members to maximise their potential.
• Identify opportunities for team development.
• Coordinate the team to meet customer needs and business/brand standards.
• Enhance the customer experience where appropriate.
• Implement sales and marketing strategies within own area.
• Support the team to deliver sales and marketing activities.
• Make suggestions for future sales and marketing activities.
• Use appropriate leadership styles and supervisory management skills.
• Ensure team members understand and follow diversity policies.
• Keep the team updated on service requirements, promotions, specials and product information.
• Ensure menus and promotional materials are accurate and up to date.
• Brief the team on menu items and provide customers with helpful recommendations.
• Prepare food and beverage service areas and ensure resources are ready.
• Ensure efficient, accurate and effective food and beverage service.
• Coordinate effective bar service.
• Ensure licensing laws are followed.
• Deal with customer issues and minimise potential conflict.
• Maintain and monitor cellar, beverage storage and wine dispense.
• Allocate housekeeping tasks and timescales.
• Coordinate the housekeeping team and ensure standards are maintained.
• Monitor cleanliness and identify maintenance and repair requirements.
• Communicate maintenance issues to the relevant person.
• Maintain up-to-date information on local services and travel options.
• Source information when required and develop effective networks.
• Maintain secure storage systems for customer belongings.
• Coordinate porter, parking/valet and transport services.
• Coordinate efficient check-in, check-out and reservation procedures.
• Motivate the team to maintain a professional image.
• Coordinate customer requirements and provide accurate information.
• Maintain customer confidentiality.
• Support event planning and coordinate events.
• Communicate with suppliers, exhibitors and other organisations.
• Act as the main customer contact during events.
• Ensure customer requirements are met according to the event agreement.
• Record event expenses and adhere to the agreed budget.
• Coordinate outlet operations.
• Ensure equipment, stock and display areas are ready and presentable.
• Open, monitor and close the outlet according to procedures.
• Maintain brand and business standards.
• Identify areas for improvement.