Apprenticeships

Operations Departmental Manager
Level 5 Standard

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment in Management.

Qualification

Diploma in Management

Qualification Level

Level 5

End Point Assessment Centre

Pearson Education Ltd (Formerly EDI), ncfe, iCQ

Instruction Language

English

Qualification Duration

18 months

Employer Incentives

You will be able to apply for a payment of £3,000 for apprentices with an employment start date from 1 October 2021 to 31 January 2022 once applications open in January 2022.

 

What you can use the payment for
The payment is different to apprenticeship levy funds, so you can spend it on anything to support your organisation’s costs. For example, on uniforms, your apprentice’s travel or their salary. You do not have to pay it back.

To read the full Apprenticeship Standard: Click here

 

Who is this course suitable for?

Learners who work in Senior Strategic management roles. The learner will need to be involved in the long term strategic planning for the organisation, not the operational planning. They will be developing strategic plans and managing strategic change. The learner will be designing business processes to support the strategic plan, whilst supporting the middle management who are working towards the operational planning and enforcing the overall objectives.

Role Profile (what the successful candidate should be able to do at the end of the Apprenticeship)

 

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

 

These are the personal attributes and behaviours expected of all Business Administrator carrying out their roles

 

  • Takes responsibility
    Drive to achieve in all aspects of work. Demonstrates resilience and accountability.Determination when managing difficult situations.  Seeks new opportunities.
  • Inclusive
    Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.
  • Agile
    Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.
  • Professionalism
    Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.

Course Costs

Maximum Funding

£7,000.00

Non Levy Employer 5% contribution or Employer 5% contribution

£350.00

End Point Assessment Cost (Paid by Kiwi)

£1,800.00

Enquire

96 Students saved up to 50% on their fees

OCCUPATIONAL BRIEF OF STANDARD

KNOWLEDGE

 

  • Operational Management
    Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
  • Project Management
    Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
  • Finance
    Understand business finance: how to manage budgets, and financial forecasting.
  • Leading People
    Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
  • Managing People
    Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
  • Building Relationships
    Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
  • Communication
    Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
  • Self -Awareness
    Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.
  • Management of Self
    Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
  • Decision Making
    Understand problem solving and decision making techniques, including data analysis. Understand organisational values and ethics and their impact on decision making.

Skills

 

  • Operational Management
    Able to input into strategic planning and create plans in line with organisational objectives.Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.
  • Project Management
    Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
  • Finance
    Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.
  • Leading People
    Able to communicate organisational vision and goals and how these to apply to teams.Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.
  • Managing People
    Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.
  • Building Relationships
    Able to build trust, and use effective negotiation and influencing skills and manage conflict.Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.
  • Communication
    Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.
  • Self-Awareness
    Able to reflect on own performance, working style and its impact on others.
  • Management of Self
    Able to create a personal development plan.  Use of time management and prioritisation techniques.
  • Decision Making
    Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques.

TESTIMONIALS

 

Kiwi Education is an fantastic training provider who really does put it’s students at the heart of their delivery. Our staff have felt supported throughout their apprenticeship

– False Flag Tattoo

 

Area: Professional Accounting Taxation Technician AAT Apprenticeship

TESTIMONIALS

 

Our staff enrolled on courses have not only improved within their roles but with the support from Kiwi Education they have excelled and progressed from one level to a higher level. We are thrilled with the service from Kiwi Education. 

– Costa Coffee

Area: Team Leader Supervisor Apprenticeship

Enrol and pay now

Maximum Funding

£7,000.00

Non Levy Employer 5% contribution or Employer 5% contribution

£350.00

End Point Assessment Cost (Paid by Kiwi)

£1,800.00

Total£7,000.00

Enquire

Any Questions

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