Apprenticeships

HR Support 
Level 3 Standard

This Apprenticeship provides the breadth and depth of skills and knowledge needed for employment in HR.

Qualification

HR Support

Qualification Level

Level 3

End Point Assessment Centre

NCFE

Instruction Language

English

Qualification Duration

18 - 24 months

Employer Incentives

You will be able to apply for a payment of £3,000 for apprentices with an employment start date from 1 October 2021 to 31 January 2022 once applications open in January 2022.

 

What you can use the payment for
The payment is different to apprenticeship levy funds, so you can spend it on anything to support your organisation’s costs. For example, on uniforms, your apprentice’s travel or their salary. You do not have to pay it back.

To read the full Apprenticeship Standard: Click here

 

Who is this course suitable for?

This Apprenticeship allows learners to gain broad-base training in the chosen occupational area as well as providing a good knowledge base of the sector as a whole, and work experience that leads to competency in the work place and transferable skills relating to HR Support.

Role Profile (what the successful candidate should be able to do at the end of the Apprenticeship)

 

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.

These are the personal attributes and behaviours expected of all HR Support workers carrying out their roles

  • Honesty & Integrity
    Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing. Maintains appropriate confidentiality at all times. Has the courage to challenge when appropriate.
  • Flexibility
    Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change.
  • Resilience
    Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur. Stays positive under pressure.

Course Costs

Maximum Funding

£5,000.00

Non Levy Employer 5% contribution or Employer 5% contribution

£250.00

End Point Assessment Cost (Paid by Kiwi)

£900.00

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96 Students saved up to 50% on their fees

OCCUPATIONAL BRIEF OF STANDARD

KNOWLEDGE

 

  • Business understanding
    Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role.
  • HR Legislation and Policy
    Basic understanding of HR in their sector and any unique features. Good understanding of HR legislation and the HR Policy framework of the organisation. Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice.
  • HR Function
    Understands the role and focus of HR within the organisation; its business plan / priorities and how these apply to their role.
  • HR Systems and Processes
    Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation.

Skills

 

  • Service Delivery
    Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem solving
    Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & interpersonal
    Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork
    Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process improvement
    Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information
    Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development
    Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability

TESTIMONIALS

 

Kiwi Education is an fantastic training provider who really does put it’s students at the heart of their delivery. Our staff have felt supported throughout their apprenticeship

– False Flag Tattoo

 

Area: Professional Accounting Taxation Technician AAT Apprenticeship

TESTIMONIALS

 

Our staff enrolled on courses have not only improved within their roles but with the support from Kiwi Education they have excelled and progressed from one level to a higher level. We are thrilled with the service from Kiwi Education. 

– Costa Coffee

Area: Team Leader Supervisor Apprenticeship

Enrol and pay now

Maximum Funding

£5,000.00

Non Levy Employer 5% contribution or Employer 5% contribution

£250.00

End Point Assessment Cost (Paid by Kiwi)

£900.00

Total£5,000.00

Enquire

Any Questions

Contact us today

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